Just after few days of its new flagship launch, Samsung is recalling millions of new Galaxy Note 7 smartphones globally, after reports that the devices are catching fire while charging. There was a recent report Note 7 of battery catching fire.
Samsung’s view on Note 7 Issue
Big blow for Samsung as the Galaxy Note 7 was launched just a month ago, Now as the rival company and the smartphone giants, Apple is expected to show off the iPhone 7 by next week. This whopping recall for one of Samsung’s flagship devices is an awkward setback for the world’s tremendously selling smartphone maker causing around $7 billion off from the its market value. The company says that they had been alerted to 35 claims of faulty phones worldwide and found around 24 devices with problems for every million sold. Samsung benefited first-half of this year from the popularity of the Galaxy S7 and the Galaxy Note 7 was expected to keep that thrust going into the second-half of the year. As they had the biggest share (22%) of the global smartphone market in the three-month period ending June 30. By comparison, Apple held 12%.
The company mentions,
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
Example of one incident:
A Galaxy Note 7 owner in South Korea, told CNN Money he was awoken in the middle of the night when he “smelled something burning.” His phone had melted and he used his older model Samsung, Galaxy Note 2, to take photos that he posted online.
“I saw small flames on the phone where it was melted and It disappeared soon after.” he told CNN Money.
Note 7 Recall policy for the respective countries
Samsung said on Friday, it had found a problem with the battery in some of the phones and was breaking-off sales in 10 countries, including South Korea and the U.S. Samsung will offer customers a new product for free in the coming weeks to replace all the 2.5 million Galaxy Note 7s that have been sold. Devices in China don’t appear to be affected because it is a (6GB RAM and 128GB Storage) variant and have used another battery supplier. But it was unclear if models sold in China would still nevertheless be recalled.
U.S. mobile carriers like Verizon, AT&T, T-Mobile, Verizon and Sprint have suspended sales. Meanwhile, Sprint is offering similar Samsung devices for customers to use during the recall process. The company originally says that it would take about couple of weeks to prepare the recall, but later announced Note 7 users in the U.S. can exchange their device for a Galaxy S7 or Galaxy S7 Edge, from next week. It will also refund the cost of Note 7-specific accessories. Samsung is giving Note 7 users a $25 compensation to stick with Samsung until the its exchanged rather than opting for other company’s products due to inconvenience caused.
The company said. In the meantime, people worried about their device’s batteries should contact their nearest Samsung service center. Target, Best Buy and Amazon said that they have stopped selling the phone and is working with Samsung to replace the devices already sold in stores and online. Best Buy customers can return or exchange the phone if they already bought one.
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